Tells you what to do next in Vienna — in the right order, in your language.
Describe your situation — we’ll turn it into a checklist.
Built from verified public sources. Always check the official authority before acting.
Covers
Address registration (Meldezettel), school enrolment, e-card & health insurance, residence / temporary protection, AMS registration
I need a human
For urgent, unclear, or legal situations, contact a trusted Vienna advice service.
BBU GmbH — Bundesagentur für Betreuungs- und Unterstützungsleistungen
Independent Rechtsberatung and representation in asylum and Vertriebenen proceedings; Rückkehrberatung; interpreting and translation; federal Grundversorgung management
Leopold-Moses-Gasse 4, 1020 Wien
German, English, Ukrainian, Arabic, Dari, Turkish, Pashto, Somali
Caritas Wien
Social counselling, Asylzentrum and Fremdenrechtsberatung, refugee and migrant counselling, accommodation and Grundversorgung support, Ukrainian-family advice. Dedicated counselling line for asylum and integration: +43 1 878 12 307.
Albrechtskreithgasse 19-21, 1160 Wien (temporary HQ until mid-2027: Mooslackengasse 15-17, 1190 Wien)
German, English, Ukrainian, Russian, Arabic, Bosnian, Bulgarian, Croatian, Czech, French, Persian, Polish, Portuguese, Romanian, Serbian, Slovak, Slovenian, Spanish, Turkish, Hungarian
Diakonie Österreich — Flüchtlingsdienst and social services
Federal umbrella network for refugee and integration services, Rechtsberatung in asylum cases, family support and social counselling, care for people in poverty and social crisis. The Diakonie Flüchtlingsdienst operates the Vienna-area counselling and integration programmes.
Schwarzspanierstraße 13, 1090 Wien
German, English, Ukrainian, Arabic, Farsi, Russian
Volkshilfe Wien
Social counselling for newcomers, Ukrainian displacement support with Ukrainian-speaking caseworkers and on-site accompaniment, employment services, care and women-specific programmes, Tagesmütter/-väter, and volunteer coordination.
Weinberggasse 77, 1190 Wien
German, English, Ukrainian, Russian
Arbeiterkammer Wien (AK Wien)
Statutory workers' chamber. Free counselling in Arbeitsrecht (labour law, including the employer-tie rules for Rot-Weiß-Rot – Karte holders), Sozialversicherung, Familienbeihilfe including the EU/EEA cross-border differential-payment route, consumer protection, tax, and housing law. In-person counselling by appointment only.
Prinz-Eugen-Straße 20-22, 1040 Wien
German, English
Österreichischer Integrationsfonds (ÖIF)
Federal integration agency. Funds and certifies the German-language courses and exams recognised for Modul 1 and Modul 2 of the Integrationsvereinbarung (A2 and B1), runs Werte- und Orientierungskurse, offers integration counselling and multilingual advisory services through the Integrationszentrum Wien and the women's centres.
Landstraßer Hauptstraße 26, 1030 Wien
German, English, Arabic, Farsi, Turkish, Russian, Ukrainian, Bosnian, Serbian, Croatian