Tells you what to do next in Vienna — in the right order, in your language.
How Wegweis works
A situation-first guide for common Vienna newcomer processes. It is not an authority, a lawyer, or a caseworker — it points you at the right next step and the official source that confirms it.
How to ask a good question
- Describe your situation in plain words — where you just arrived from, who is with you, what you need to get done.
- Mention deadlines or appointments you already have. That changes the order of the checklist.
- Pick your language from the switcher in the header. Wegweis replies in English, German, Ukrainian, Arabic, or Bosnian/Croatian/Serbian.
What a checklist contains
- Ordered steps with prerequisites resolved first (e.g. Meldezettel before e-card).
- Documents to bring, whether an appointment is required, and a rough time estimate.
- A verified source link and the date the information was last checked.
- Tips — warnings, hints, and common mistakes — written verbatim by the Wegweis team, never generated by a chatbot.
Always verify before you act
Rules change. Open the official source link shown on each step before booking an appointment, submitting a form, or visiting an office. When a step looks outdated, the freshness badge will say so.
When to get human help
Reach out to Caritas Wien, Diakonie, Volkshilfe Wien, BBU, or another trusted advice service if your situation is urgent, legally complex, involves housing loss, violence, health risk, or a hard deadline from an authority. Their contact details are listed below.
If something is wrong
Use the “Something's wrong” button on a checklist result. That sends anonymous feedback so the knowledge base can be corrected or expanded. If Wegweis has no answer yet, your question is queued for curation automatically — the privacy policy describes exactly what gets stored and for how long.
I need a human
For urgent, unclear, or legal situations, contact a trusted Vienna advice service.
BBU GmbH — Bundesagentur für Betreuungs- und Unterstützungsleistungen
Independent Rechtsberatung and representation in asylum and Vertriebenen proceedings; Rückkehrberatung; interpreting and translation; federal Grundversorgung management
Leopold-Moses-Gasse 4, 1020 Wien
German, English, Ukrainian, Arabic, Dari, Turkish, Pashto, Somali
Caritas Wien
Social counselling, Asylzentrum and Fremdenrechtsberatung, refugee and migrant counselling, accommodation and Grundversorgung support, Ukrainian-family advice. Dedicated counselling line for asylum and integration: +43 1 878 12 307.
Albrechtskreithgasse 19-21, 1160 Wien (temporary HQ until mid-2027: Mooslackengasse 15-17, 1190 Wien)
German, English, Ukrainian, Russian, Arabic, Bosnian, Bulgarian, Croatian, Czech, French, Persian, Polish, Portuguese, Romanian, Serbian, Slovak, Slovenian, Spanish, Turkish, Hungarian
Diakonie Österreich — Flüchtlingsdienst and social services
Federal umbrella network for refugee and integration services, Rechtsberatung in asylum cases, family support and social counselling, care for people in poverty and social crisis. The Diakonie Flüchtlingsdienst operates the Vienna-area counselling and integration programmes.
Schwarzspanierstraße 13, 1090 Wien
German, English, Ukrainian, Arabic, Farsi, Russian
Volkshilfe Wien
Social counselling for newcomers, Ukrainian displacement support with Ukrainian-speaking caseworkers and on-site accompaniment, employment services, care and women-specific programmes, Tagesmütter/-väter, and volunteer coordination.
Weinberggasse 77, 1190 Wien
German, English, Ukrainian, Russian
Arbeiterkammer Wien (AK Wien)
Statutory workers' chamber. Free counselling in Arbeitsrecht (labour law, including the employer-tie rules for Rot-Weiß-Rot – Karte holders), Sozialversicherung, Familienbeihilfe including the EU/EEA cross-border differential-payment route, consumer protection, tax, and housing law. In-person counselling by appointment only.
Prinz-Eugen-Straße 20-22, 1040 Wien
German, English
Österreichischer Integrationsfonds (ÖIF)
Federal integration agency. Funds and certifies the German-language courses and exams recognised for Modul 1 and Modul 2 of the Integrationsvereinbarung (A2 and B1), runs Werte- und Orientierungskurse, offers integration counselling and multilingual advisory services through the Integrationszentrum Wien and the women's centres.
Landstraßer Hauptstraße 26, 1030 Wien
German, English, Arabic, Farsi, Turkish, Russian, Ukrainian, Bosnian, Serbian, Croatian